The Direct to Consumer Playbook

As consumer buying habits continue to shift, many businesses are turning their attention to e-commerce and selling direct to consumers. However, few manage to succeed at scale. Overcome the challenges of remaining competitive, adopting the right skills and maintaining resources, and discover how you can implement a successful D2C strategy, with lessons from the world's leading D2C brands. Being able to sell directly is a relatively new phenomenon for consumer goods companies and best practice and experience are hard to find. Despite the abundance of tools and tips for general ecommerce, the problem is that building an offering which sells direct, processes orders, delivers products and keeps consumers satisfied is complicated and hard going. There are the risks that this model of selling and marketing drains resources and stamina. If you get it wrong, you alienate your client base and you lose repeat and new business. But if you get it right, there will be a positive impact to all areas of the company. Written for anyone working for an organization who wants to understand what a successful D2C strategy looks like, The Direct to Consumer Playbook provides case studies and applicable lessons from some of the world's leading D2C brands from FMCG, clothing, sports and lifestyle, technology and food and drink, including Huel, Sugru, Allpants, Beer52, Snag tights, Who Gives a Crap, Hiut Denim, Caspar mattress company and Ugly drinks.